Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must not have been used and abused and must be returned with no parts such as straps, nuts and bolts missing.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Entry to our events is non-refundable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us using the for below..

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at the address below and send your item to:

Velotastic
35 Clocktower Business Centre
Works Road
Chesterfield
S43 2PE

Shipping returns

To return your product, you should mail your product to:

Velotastic
35 Clocktower Business Centre
Works Road
Chesterfield
S43 2PE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Please contact us for questions related to refunds and returns using the form below.